Help and common questions
Everything about your MySparkthunder account, answered in one place.
What is a MySparkthunder account?
It is one account that works across every Sparkthunder universe. You create it once, then use the same email and password on each universe you join.
Which sites does it work on?
Every Sparkthunder universe. Knightverge is open now, and each new universe will use the same account. The universes page lists them all.
Do I sign in separately on each site?
Yes. Each universe has its own sign-in page so you never have to leave the site you are on. Use the same email and password everywhere.
How do I reset my password?
Choose "Forgot password" on any sign-in page and enter your email. We send you a link to choose a new password. If you are already signed in, you can change it under Security in your account.
How do I change my email address or password?
Sign in at mysparkthunder.com, open your account and choose Security. Changing your email sends a confirmation link to the new address.
Are my favourites shared between universes?
No. Each universe is separate, so your favourites and reading history stay with the universe they belong to. Your account page shows them in separate sections.
Where do I see my Sparkthunder Shop orders?
When the Sparkthunder Shop opens, your orders and wish list will appear under Orders and Wish list in your account.
How do I delete my account?
Open your account, choose Security and select "Request account deletion". Deleting your account removes it from every Sparkthunder site, not just one.
Who can see my favourites and reading history?
Only you can see them. Sparkthunder staff can see account details and activity totals when they are helping you with a support request.
Still stuck? Contact us at hello@mysparkthunder.com.